Refunds and Returns Policy

Last Updated: 03/01/2024

At Bernixe Tech, we are committed to ensuring customer satisfaction with our digital marketing, web development, and SEO services. Please read our Refunds and Returns Policy carefully to understand your rights and obligations when purchasing our services.

1. Service Evaluation and Consultation

Before purchasing our services, we encourage customers to schedule a consultation with our team to discuss their specific needs, expectations, and objectives. This consultation helps us tailor our services to meet your unique requirements and ensures clarity in deliverables and timelines.

2. Satisfaction Guarantee

We strive to deliver high-quality services that meet or exceed our clients’ expectations. If you are not satisfied with the services provided, please contact us at info@bernixetech.com within “7 days” of service delivery to discuss your concerns and potential solutions.

3. Refund Eligibility

Due to the customized nature of our services, refunds are evaluated on a case-by-case basis. Refunds may be considered in the following circumstances:

• Unmet Expectations: If the services delivered do not meet the specifications outlined in your service agreement or proposal.
• Service Errors: In case of errors or omissions on our part that affect the performance or functionality of the delivered services.
• Cancellation: If you decide to cancel your order before the commencement of work or within the cancellation period specified in your service agreement.

4. Return Process

To initiate a return or request a refund, please follow these steps:

1. Contact our customer support team at info@bernixetech.com within the specified timeframe.
2. Provide detailed information about your concerns, reasons for the return or refund request, and any supporting documentation or evidence.
3. Our team will review your request and respond within a reasonable timeframe to discuss potential solutions, adjustments, or refund eligibility.

5. Fees and Costs

Depending on the circumstances of your return or refund request, additional fees or costs may apply. Any applicable fees will be discussed and agreed upon by both parties before processing the return or refund.

6. Contact Information

For any questions, concerns, or assistance regarding our Refunds and Returns Policy, please contact us at:

Bernixe Tech
Osubi, Warri,
Delta State, Nigeria
Email: info@bernixetech.com

7. Policy Changes

Bernixe Tech reserves the right to update or modify this Refunds and Returns Policy at any time without prior notice. Changes will be posted on https://bernixetech.com, and your continued use of our services constitutes acceptance of the revised policy.